Last updated: 2026
CampusVerify, operated by Vibe Tribe Organisation, offers a 30-day money-back guarantee on credit-bundle purchases. If you're not satisfied, you can request a full refund within 30 days of your order date.
Our online reseller, Paddle.com, is the Merchant of Record for all CampusVerify orders. Paddle handles all billing, customer service inquiries, and refunds.
To request a refund, visit paddle.net and look up your order using the email address you used at checkout, or contact our support team and we'll help you raise the request with Paddle.
When a refund is issued, any unspent credits from that purchase are removed from your balance. If you have already spent some of the credits, the corresponding portion may be deducted from future purchases or the refund amount adjusted, in line with Paddle's Refund Policy.
Credits earned by students for answering surveys are free promotional credits, are not purchased, and are not refundable for cash. They expire 30 days after issue.
Once approved, refunds are returned to the original payment method by Paddle, typically within 5–10 business days depending on your bank.
Questions about a refund? Visit paddle.net or reach Vibe Tribe Organisation through the support channel inside the app.